At ToyUp, we aim to provide 100% satisfaction to our customers. If for any reason you are not satisfied with our product, we are here to help.

Please find below the details of the policy, as applicable, for the products sold on ToyUp-

Please note that our returns period for any product for replacement or refund is a maximum of 7 days from the date of delivery. No returns will be entertained for refund/replacement after 7 days from the delivery date.

Please note that for all products, the return or replacement/exchange policy on the product/combo page at the time that the order was placed shall prevail. The return or replacement/exchange policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.

No Return/Replacement Accepted If

• The product is not eligible for a replacement or exchange after delivery for any reason, such as the product being out of stock, the return pickup for the product being unavailable, or any other similar reason, you may return the product within the return period after delivery.
• Please return the product in its original packaging, including all parts and freebies in the maximum of 7 days from the date of delivery. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, ToyUp shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
• At the time of Pick up, certain products may be subjected to doorstep Quality Control Inspection. The Quality Control parameters like Same Brand, Style, Color, Size, No of pcs in the pack, Same Brand Box Packaging, Same Box packaging in No Damage condition(Resalable), No Missing accessories,  Security tag, Used/Unused may be checked by the courier partner. If any of the parameters are not met, the return request of the product may be put on hold.  Please note that you can raise another Return request as long as the return window for that product has not expired.
• Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable.
• A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.
• If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable to the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement/refund, the replacement/refund order will get the benefit of the same coupon code/offer that was applied to the original order.
• If a free product(s) is received in a damaged or defective state, or if the free product is absent from the shipment delivered to you, ToyUp will not process any refunds or replacements for the aforementioned free product.

Estimated Reverse Pickup Time

• For all those Pincodes, where pickup service is available by reputed couriers, the Reverse PickUp time would be within 4 to 5 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which ToyUp is not liable and would request the users to cooperate as ToyUp continuously tries to reduce such instances.
• You can check the status of your return request in the Manage Returns section or against the product on the Order Details page. In the case of Returns, the details of refunds can be checked in the Cash Refunds section. In the case of Replacement/exchange, no refund will be initiated and, instead, the replacement/exchange product(s) will be shipped to the customer after the pickup and quality check of the original product.

Refunds

• In the case of returns, the refund process will be initiated once we have received the product back in our facility and have completed all the quality checks and verifications on our end. Once these verifications are done, the amount will be refunded between 5 to 10 days. The mode of refund may depend on the mode of payment used by the customer at the time of placing the order.
• In the case of replacements/exchange, no refund will be issued; instead, the new product(s) will be shipped to the customer only after the original product(s) has/have been returned.
• The entire amount paid by you for the product/service through any of the payment modes can be refunded to the source from where the customer made the payment at the time of placing the order. Ex: If payment was made via Debit Card then the amount will be refunded to the very Debit card-linked bank account used by the customer at the time of initial purchase.

Payment Source	Refund Source
Paid by COD	Bank Transfer/UPI
Paid by Credit/Debit Card or other related option	Credited in the linked account of debit/credit card /related option
Paid via Prepaid Option	Credit amount back in prepaid source

• Note: Providing accurate Bank details shall be the responsibility of the customer on their ToyUp user account.
• If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter are correct. ToyUp will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
• Shipping charges, Platform and Convenience Fee and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
• In cases where the pick up is refused or product is not returned and the money has been refunded to you already, ToyUp holds the right to recover the concerned amount from the mode of the payment of the product.
• For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment.
• Depending on the customer’s return history, ToyUp holds the right to charge a nominal fee of INR 25/- per return request or such amount as may be decided by ToyUp from time to time, in case the return rate of the customer has been significantly high.